@article{2015,title={EFFECT ON ORGANIZATIONAL COMMITMENT, ORGANIZATIONAL IDENTIFICATION AND JOB SATISFACTION OF WORKPLACE INCIVILITY: A EMPRICAL STUDY AT HIGHER EDUCATION},abstractNode={The aim of this study was to examine the effect of workplace incivility (coworker) that participants had experienced on organizatinal commitment, organizational identification and job satisfaction. The sample of study was comprised from 123 administrative staff working in different units of a public university. Based on outcomes of correlation analysis, ıt was found that positive job satisfaction and organizational identification were high positively correlated with positive commitment. Further, it was found that moderate negative and decided negative commitment were positively correlated with negative job satisfaction. It was found high positively relationship between organizational identification and positive job satisfaction. It was obtained that workplace incivility (coworker) was positively correlated with decided negative commitment and negative job satisfaction; negatively correlated with positive job satisfaction. It was found that job not meeting to expectation positively correlated with moderate negative commitment but correlated negatively with decided negative commitment. Based on outcomes of regression analysis, ıt was determined that organizational identification was importance a predictor of positive commitment and significant impact on positive job satisfaction. In addition, it was determined that positive job satisfaction was importance a predictor of positive commitment. As a different result, ıt was found that as not meeting their expectations of jobs making by employees more strengthen, decided negative commitment declining, while moderate negative commitment increasing. Finally, ıt was determined that experienced coworker incivility of employees was importance a predictor of decided negative commitment, partially a predictor of positive job satisfaction and not a predictor of organizational identification. Otherwise, as results coworker incivility had explained in low level to negative job satisfaction. },author={Esma ülkü KAYA},year={2015},journal={The Journal of Academic Social Science Studies}}