IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER DUYGUSAL EMEĞİN ÜRETKENLİK KARŞITI DAVRANIŞA ETKİSİ VE SOSYAL BAĞLILIK İLİŞKİSİ: ÇAĞRI MERKEZİNDE BİR UYGULAMA
Emotional labor is managing emotions of organization’s workers within the rules of the organization. In call centers, which is a member of service industry, high rates of emotional labor is used to provide relax and stres-free atmosphere for customers, during continuous phone calls. I
Keywords
Emotional Labor, Counterproductive Work Behaviors, Social Connectedness
@article{2016,title={IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER},abstractNode={Emotional labor is managing emotions of organization’s workers within the rules of the organization. In call centers, which is a member of service industry, high rates of emotional labor is used to provide relax and stres-free atmosphere for customers, during continuous phone calls. I},author={Sevda DEMİR-- Ömer Okan FETTAHLIOĞLU - Tuba BIYIKBEYİ - Bilge GÜLER},year={2016},journal={The Journal of Academic Social Science Studies}}
Sevda DEMİR-- Ömer Okan FETTAHLIOĞLU - Tuba BIYIKBEYİ - Bilge GÜLER . 2016 . IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER . The Journal of Academic Social Science Studies.DOI:10.9761/JASSS3669
Sevda DEMİR-- Ömer Okan FETTAHLIOĞLU - Tuba BIYIKBEYİ - Bilge GÜLER.(2016).IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER.The Journal of Academic Social Science Studies
Sevda DEMİR-- Ömer Okan FETTAHLIOĞLU - Tuba BIYIKBEYİ - Bilge GÜLER,"IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER" , The Journal of Academic Social Science Studies (2016)
Sevda DEMİR-- Ömer Okan FETTAHLIOĞLU - Tuba BIYIKBEYİ - Bilge GÜLER . 2016 . IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER . The Journal of Academic Social Science Studies . 2016. DOI:10.9761/JASSS3669
Sevda DEMİR-- Ömer Okan FETTAHLIOĞLU - Tuba BIYIKBEYİ - Bilge GÜLER .IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER. The Journal of Academic Social Science Studies (2016)
Sevda DEMİR-- Ömer Okan FETTAHLIOĞLU - Tuba BIYIKBEYİ - Bilge GÜLER .IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER. The Journal of Academic Social Science Studies (2016)
Format:
Sevda DEMİR-- Ömer Okan FETTAHLIOĞLU - Tuba BIYIKBEYİ - Bilge GÜLER. (2016) .IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER The Journal of Academic Social Science Studies
Sevda DEMİR-- Ömer Okan FETTAHLIOĞLU - Tuba BIYIKBEYİ - Bilge GÜLER . IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER . The Journal of Academic Social Science Studies . 2016 doi:10.9761/JASSS3669
Sevda DEMİR-- Ömer Okan FETTAHLIOĞLU - Tuba BIYIKBEYİ - Bilge GÜLER."IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER",The Journal of Academic Social Science Studies(2016)