PROCESS OF ESTABLISHMENT OF INSTITUTIONAL IMAGE THEORETICAL AND APPLIED STUDY ON THE ROLE OF PUBLIC RELATIONS
KURUM İMAJININ OLUŞUM SÜRECİNDE HALKLA İLİŞKİLERİN ROLÜ ÜZERİNE TEORİK VE UYGULAMALI BİR ÇALIŞMA

Author : Nesrin ÖĞÜT -- Levent SARIYILDIZ
Number of pages : 489-508

Abstract

To hold the fortune of the corporation, for a long time, depends on the positive perceive of customers. How it is perceived by its connection, namely the corporate image, is too important as much as what the corporation is.Today, to have a corporate image is becoming more important for the purposes of care, because of increasing the number of (including pay hospital) hospital with each passing day, and freshening the competitive environment in health sector. Whether a positive corporate image have is a distinctive mark for the hospitals in comparison with their competitors.In accordance with the provisions set out above, we have studied with haphazard sampling method on 500 patients or patients’ family in Dr. Faruk Sükan Obstetrics and Child Hospital This study analyses the factors that affect the perception of the corporate image of the Dr. Faruk Sükan Obstetrics and Child Hospital. SPSS 15 package software was used for statistical analysis. The percentage of distribution and points averages was calculated with the profit from complementary statistics. Data contained from 500 participant’s evaluated with SPSS 15 Gender, age, incoming profit, social security, educational level of the participants are also compared with the answers given to the aversion’s. When the importance levels of the factors affecting the institutional image formation are examined in the study conducted to measure the institutional image of the hospital, the effect on the target group and the perception of the target group, the service factor with the highest importance level is examined, the factor with the importance level with the public is the factor with relativity, and the physical factor, is in the last place.

Keywords

Corporate Image, the Affect Factor to Corporate Image

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