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• Title : IMPACTS OF EMOTIONAL LABOR ON ANTI-PRODUCTIVE BEHAVIOUR AND THE RELATIONSHIP BETWEEN SOCIAL LOYALTY: AN APPLICATION IN THE CALL CENTER

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• First Author : Sevda DEMİR

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• Authors : -- Ömer Okan FETTAHLIOĞLU - Tuba BIYIKBEYİ - Bilge GÜLER

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• Keywords : Emotional Labor, Counterproductive Work Behaviors, Social Connectedness

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• Basic Area : Yönetim ve Organizasyon

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• Page Id : 421-434

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• Rank Id : 29

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• Year : 2016

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• Volume : 10

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• DOI : 10.9761/JASSS3669

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