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SİGORTACILIK SEKTÖRÜNDE HİZMET KALİTESİNİN ÖLÇÜLMESİ VE ALGILANAN HİZMET KALİTESİ İLE BEKLENEN HİZMET KALİTESİ ARASINDAKİ İLİŞKİNİN İNCELENMESİ: ANTALYA İLİ ÖRNEĞİ̇, 497-510
MEASUREMENT OF SERVICE QUALITY IN INSURANCE BUSINESS AND EXAMINATION OF CORRELATION BETWEEN PERCEIVED AND EXPECTED SERVICE QUALITY: ANTALYA CITY INSTANCE
http://dx.doi.org/10.9761/JASSS3657
Turan ŞENER
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